Effective Apology: Mending Fences, Building Bridges, and Restoring Trust | 1 Edition

Details about Effective Apology: Mending Fences, Building Bridges, and Restoring Trust:

From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.