Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits | 1 Edition

Compare Textbook Prices for Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 1 Edition ISBN 9780814413333 by Goodman, John A.
Author: Goodman, John A.
ISBN:0814413331
ISBN-13: 9780814413333
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Details about Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits:

A new approach to customer service that will transform the entire organization...and create true competitive advantage.

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